Terms of service

• As flowers are a perishable item, all issues must be indicated to us within 24 hours of delivery — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.
• We will replace any damaged item, which may have had its quality affected during shipping.
• As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available.
• Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.

To start a return, you can contact us at botana.contact@gmail.com.